The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
320239****
商務出差
豪華特大床房
入住於2025年09月
匿名用戶
商務出差
豪華特大床房
入住於2025年09月
1399023****
家庭出遊
豪華特大床房
入住於2025年11月
Xianxian
夫妻/情侶出遊
豪華特大床房
入住於2025年09月
O.N.A
夫妻/情侶出遊
行政特大床房 禁菸
入住於2023年11月
_WeChat266666****
獨自出遊
豪華特大床房
入住於2023年09月
missteddy
商務出差
威斯汀行政客房,一特大床,臨水景觀
入住於2024年04月
訪客用戶
夫妻/情侶出遊
豪華特大床房
入住於2025年04月
200908****
好友出遊
豪華特大床房
入住於2025年10月
Lvyouzhuanjia126geguojia
獨自出遊
豪華特大床房
入住於2023年03月
320239****
商務出差 豪華特大床房
入住於2025年09月
匿名用戶
商務出差 豪華特大床房
入住於2025年09月
1399023****
家庭出遊 豪華特大床房
入住於2025年11月
Xianxian
夫妻/情侶出遊 豪華特大床房
入住於2025年09月
O.N.A
夫妻/情侶出遊 行政特大床房 禁菸
入住於2023年11月
_WeChat266666****
獨自出遊 豪華特大床房
入住於2023年09月
missteddy
商務出差 威斯汀行政客房,一特大床,臨水景觀
入住於2024年04月
訪客用戶
夫妻/情侶出遊 豪華特大床房
入住於2025年04月
200908****
好友出遊 豪華特大床房
入住於2025年10月
Lvyouzhuanjia126geguojia
獨自出遊 豪華特大床房
入住於2023年03月